United Armor Services – United Armor

ATM Replenishment: United Armor provides both scheduled and emergency cash replenishment services.
ATM Repair and Maintenance: All United Armor team members are certified ATM technicians; this means if we find a problem, it can be repaired or taken care of while at the machine in most instances. No third party companies are involved.
ATM Installation: United Armor can provide installation/de-installation services, and programming as needed based on your schedule. We can store your ATM in our warehouse as well.
Preventative Maintenance: United Armor provides preventative maintenance during every visit. We look for damage, cleanliness, compliance elements and/or potential issues.
Additional Services: United Armor provides cassette reconciliation, deposit processing, and consolidated reporting.

First Line Maintenance

First line services include unlimited routine support, provided seven days a week. To minimize downtime, inventories of supplies are maintained in our fleet of first line vehicles.

Cleaning and Refurbishment Services

Without regular attention, ATMs at branches or remote locations can become dirty and damaged. Similarly, branding signage or posted customer notices may become worn or destroyed by frequent use or weather factors.

ATM Image Guard service helps maintain a clean, attractive and inviting setting for your customers to conduct ATM transactions. United Armor also offers site audits, an online database with photos of each location, signage development and installation, monitoring for skimming devices and compliance of customer notices.

Comprehensive Compliance Evaluations

Are your notices and network logos in compliance and properly displayed? Our ATM-trained technicians will visit each site in your network, assessing the site condition and compliance with network and regulatory requirements.

We diagnose, photograph, and recommend immediate action where appropriate. We have completed signage surveys, ADA physical facility surveys, Braille adequacy assessments, lighting surveys and other custom requested evaluations.

This data is delivered back to you using a Web database and detailed spreadsheet reports so you can make quick and cost-effective decisions about your ATMs.

Second Line Maintenance

Whether we are repairing or replacing parts within the ATM and/or loading software, our second line service technicians are trained and certified on a wide variety of ATM models.

As a Managed Services customer, you receive the benefit of having many out-of-scope calls included in our maintenance program, saving you time and money.

Managed Services/Service That Fits

With United Armor, Managed Services, you choose what we manage. You get a custom-designed service package. What’s more, we’re flexible: You can expand the range of services as your business requirements change. United Armor Managed Services gives you efficiency, service, and value, all in one package.

Maximizing quality, accountability, network uptime and transaction revenue has never been easier. With Managed Services, you can focus on your financial institution’s core business and direct your internal resources and capital expenditures toward mission-critical objectives.

The “best-practices” expertise of our technical, analytical and management teams give you the response and solutions you need, and one point of contact to coordinate all ATM program activity.